D 1 - Inception Report (C1, C2, &C3)
D 2 – Training plan and training materials
D 3 – C1: Detailed studies for the BP including the Consultant recommendations and covering the following items:
a) Review of current activities
b) Strategic framework and legislative context
c) Financial strategic priorities and budget forecast for five years
d) Operational implementation plan / action plans
e) Final training report on BP development including the outputs
D 4 – C2: Detailed studies for the SOP including the Consultant recommendations for the 3 core activities water quality, customer service and tariffs, and covering the following items:
a) Baseline study on the current SOP in EWRA
b) Detailed workflow including expected risks
c) Detailed performance measurement system
d) Quality control measures concept paper
e) Final training report on the SOP including the outputs
D 5 – C3 Detailed studies on Tariff Model (TM) and user manual including the Consultant recommendations and covering the following items:
a) Current tariff structure and calculation method
b) Possible Block sizes and parameters in new tariff model structure
c) Develop information, education and communication (IEC) plan
d) Methodology and tools to compute water tariff requirements
e) Economic and social studies. f) Analysis and evaluation of new tariff structure
g) Final training report on TM including the outputs
D 6 - Completion Report