QUALITY MANAGEMENT
Meeting customer requirements through continuous quality improvement is our highest priority. We consider quality control and assurance to be an integral part of our services and day-to-day business. To achieve this, GOPA Infra has established a Quality Management System (QMS) that incorporates methods and tools to ensure a consistently high level of quality in our technical and consulting services. Effective risk management enables the monitoring and control of all key performance parameters.
Our control and assurance procedures are tailored to the specific needs of our business areas and are based on the following principles:
- High customer satisfaction,
- Required competence,
- Targeted innovation,
- Continuous and permanent improvements, and
- Compliance with requirements.
The QMS includes a set of "standard operating procedures" to be applied to each project, such as integrating the project into the corporate structures, quality management processes, and information flow. This approach ensures:
- Smooth operations at all levels: from company-wide processes to short-term project tasks;
- Provision of quality resources to projects as and when needed;
- Robust quality management within each project; and
- Assistance for projects to learn from the best practices described in the QMS document library.
However, the QMS does not prescribe a single project management model suitable for all projects, as this would limit creativity. Instead, each project is set up, staffed, and managed in a manner appropriate to its unique requirements, with standard operating procedures to ensure that quality is consistently maintained across all projects.
ENVIRONMENTAL / OCCUPATIONAL HEALTH & SAFETY MANAGEMENT
Engineering projects involve significant environmental and occupational health & safety risks for the company's employees, individual project stakeholders, and the entire project landscape. To counteract or prevent these risks, GOPA Infra develops strategies and standards, establishes internal control tools, and defines parameters that help identify and manage such risks to continuously improve environmental and occupational health & safety. Consequently, we expect affiliates, subcontractors, and other business partners to adhere to equivalent standards.
Thus, at GOPA Infra, we adhere to the principles of international standards for quality, environmental management, and occupational health and safety. By following these stringent guidelines, we ensure that our operations are efficient and effective, our environmental impact is minimized, and the safety and well-being of our employees are prioritized. This commitment to international standards reflects our dedication to excellence and sustainability in all aspects of our work.
GOPA Consulting Group goes ZERO
Since carbon dioxide emissions are one of the main causes of climate change, the Governing Body of the GOPA Consulting Group made a commitment to achieve climate neutrality in all its activities with all member companies.
